Standard procedures
This section covers the most important standard procedures a client might need to complete during the set-up or active trading periods:
Filing a withdrawal request from MetaTrader 4 account
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1. Log in to your Personal Area
Use your Personal Area access point in our webpage.
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2. Open a withdrawal request page
Select "Transfers" of the main menu and click on the "Withdrawal Request" tab.
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3. Complete a withdrawal request procedure
Fill out the "Withdrawal request" form:
- From - select the trading account number you want to withdraw from.
- To - select payment option you want to receive your funds into.
- Amount - enter the amount you want withdraw from your trading account (should not exceed the trading account's current equity).
- Comments - enter the comments to the request if you want to add any.
Press "OK" to see the details of your request, then press "Submit" button if confirmed to submit.
If selecting an MT4 account number results in "Not available" note in "To" - this MT4 account has no payment option attached to it.
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4. Monitor your withdrawal request
Use the "Transfers" page of your Personal area to monitor your withdrawal request's processing status:
- Active - request is not yet not attended
- Processing - request is being considered
- Performed - request has been executed
- Rejected - request has been rejected
- Cancelled - request has been canceled by the account holder
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